Hello,
Before registering any complain I would like to say that blunder I have done in my life is having a prepaid connection of AIRTEL.
Its not only matter of MONEY but TIME also what we have to waste because we are Airtel consumer.
I am sorry to say but your system of customer relationship and your customer relationship officers are just BULLSHIT. WHY???
1- You people think that your customers are good for nothing, they have lots of time that’s why if anyone wants to contact customer relationship officer, he or she has to wait for 10 minutes…15 minutes even more than that.
2- The way they talk to their customers sometimes very rude
.
3- They do not have authority to solve the problem itself. Procrastination is a problem you can always find there.
4- No responsible person and reply is there if required.
Why am I writing all these hard lines…..if you do have records….please check yesterday dated 12 nov.2011 my conversation with your officers (INDORE) named SANTOSH KUMAR, NITAN KUMAR and then one of your senior officer I am not able to recall his name.
If you find my complain satisfactory then please take action against your officers and improve your system. One more thing that in telecom sector customer is the biggest asset of any company, portability facility is now available.
Mind that.
MY DETAILS ARE:-
NAME – AMIT JAIN
CONTACT NO- 9630420111
MADHYA PRADESH
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