Bharti Cellular Limited
Okhla Phase -1
New Delhi
Sub :- Waiver for the Advance Rental on Mobile No. 9910666022
Dear Sir,
As per above mentioned subject I want to told you that I opt an advance Rental for the two year plan on above said number but after 15 days I call in your customer care centre & request for change this plan into AIRTEL Freedom 249 Plan in which call as per .1 paise per second. & adjust advance rental plan on prorate Basis But on that Your Customer Care Executive refuse that this is not possible. But after a weak I recd a call from your Customer Care Centre & they told that They have changed my plan as per request & Advance Rental Plan has been adjusted on prorate Basis.
But when I Recd a Bill from Your Side I shocked to See that Airtel Deptt has not been reverse advance Rental as per Prorate Basis. Then I Call In your customer care but they refuse it.
I want to know about that if firstly they refuse that this reversal is not possible then I agree & no phone call made on this matter. But this Plan is changed after then I recd a call from your side then why I bear for that charges
If you don’t reversal then I have no any option to make a complaint in Consumer Court
Your action in this regards will be highly appreciated.
Thanks
RAJEEV KALRA
D-1070, Dabua Colony
Near K.D.Sr. Sec School
Faridabad (Haryana)
Contact No 9910666011
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