Bharti Airtel Limited Complaints - Prepaid Airtel service
Bharti Airtel Limited
Posted: 03-11 by Ravikumar P
Prepaid Airtel service
I purchased a Airtel Prepaid mobile connection (SIM Card) in the month of February from the Airtel dealer – R. Naresh & Co, Chepauk, Chennai -600 005. Airtel Prepaid mobile number is 9840883073. I was using the number without any issue till 9th of March.
On March 09th I got a address verification call from the Airtel customer service representative and he told that the address verification is done and the number will be activated in 30 minutes. But it was not activated till next day morning and I’m unable to contact the Customer care from my Airtel number.
Then I contacted from a landline telephone booth spending my own money on March 10th. The representative promised me that the number will be activated in next 1 hour. But it was not worked. So I called twice the customer care, but the problem was not resolved and I’m redirected to a manager, Mrs. Shanthi. She told that the address verification process is completed successfully and there is no issue with the verification. Then she promised me that the problem will be resolved instantly but it was not. Again I called Shanthi and she asked me to contact the dealer. I met the dealer in person by spending my own money for transport and explained my issue to him. But he is not ready to listen about my complaint and he ignored and insulted me.
Again I called the customer care and asked for the Manager Shanthi but she was not available, so I explained my problem from the beginning to another manager Mrs. Sudha. She was also not able to resolve the problem. So she asked me to wait for next 24 hours and promised that she will resolve this issue within 24 Hrs.
So I waited and After 24 hrs I called the customer care and talked to a manager Mr. J Dinesh. I explained problem once again from the beginning and He is also not able to resolve the problem. I asked for explanation about the problem and he was unable to explain the exact problem and answered like “May be this or that”. Again he asked me to wait for another 24 Hrs
I’m frustrated and mentally dippresssed. I have the following complaint against Airtel:
1. On March 09th they are not verified whether the activation was successful. WITHOUT NOTIFICATION THEY DEACTIVATED MY NUMBER and when they activated the number, they IGNORED TO VERIFY MY ACTIVATION STATUS.
2. Whenever I used to call the customer care they asked me to explain the problem from the beginning and they are not able to retrieve about my complaint history. So they not able to respond effectively. It displays about THE POOR QUALITY OF AIRTEL’S CUSTOMER COMPLAINT TRACKING SYSTEM.
3. The Airtel Dealer (R. NARESH & CO, CHEPAUK, CHENNAI -600 005) ill-treated me and not responded appropriately to the customer. So He does not know or capable to hold the dealership for mobile connections. Action against the dealer must be taken after the enquiry. He should be banned to run the mobile communication dealership from all the mobile communication service providers. AIRTEL DOES NOT HAVE APPROPRIATE SYSTEM TO TRACK THE DEALERSHIP QUALITY.
4. I have missed a very important business call which caused me a huge loss because of this problem. So AIRTEL NEED TO EXPLAIN ABOUT MY COMPLAINT AND THEY SHOULD COMPENSATE ME FOR MY LOSS.
They should update me about the actions that they have taken on the above to me through mail.
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Comments
20 hours 8 minutes ago by Airtel_presence [send email]
Dear Customer,
This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards,
Rakesh Kumar
Airtel Customer Service Team
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0 minutes ago by Ravikumar P [send email]
Dear Rakesh,
complaint number: 031224489200
Its not my concern, I have raised a complaint against your service. I have asked so many question in this forum and also to your customer care representatives, nobody can able to give me the exact cause for this problem. the information I got from your side is redundent which worries me and I'm frustrated calling your customer care due to the false commitment given by your representative so far.
And still the issue continues as follows.
As told by Mr. J Dinesh, I have waited for 24 hrs. but he never called me to my alternative number as he promised (why are you people giving false commitments this causes really?) they never kept their word.
Then I called the customer care and talked to a manager Mr. Gopi, He asked me to contact the same dealer who ill treated me and ignored to help me. So I wonder that Dinesh and Gopi's replies are contradictory. And after a long conversation Gopi redirected the call to another manager Mr. Anand Kumar
Mr. Anand kumar asked me to wait for another 4 Hrs. and I wonder that If he has confident to resolve this issue within 4 hrs. then what thery did from 9th to 12th march on this issue? This raises a question that they are not giving much important and it displays the ignorance about my complaint.
I waited for 4 Hrs as per Anand kumar request, but the problem not resolved, so I called him again. He redirected me to another manager Mr Vinoth.
Mr. Vinoth asked me to wait for another 48 Hrs. i.e. till monday and promised that he will give the solution to the problem. (As per previous history on this complaint they never kept their word, so I'm waiting for monday)
1. Mr. Rakesh will you answer me the above questions, and Don't you understand the importance of the communication device to a person?
2. If you are taking 5 days to resolve a issue then who will compensate my loss?
3. I have given my numbers to my clients, friends and other important persons. If they contact me during this period, then it'll give a wrong display about my responsibility. Do Airtel understand these kind of customer's communication importance as a service provider?
4. Airtel don't have any alternative solution if the card is blocked for this many days? Isn't questions about your quality of service?
Please answer to the all the above questions (including the questions on my previous comments)?
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