I am using Airtel No. 9831954299 as corporate connection under Post-Paid Scheme. DVC issued letter to Airtel as per terms of contract to seggregate my number from the CUG scheme with immediate effect and accede to my request of porting vide UPC No. AK531768.The said letter bears the number EDCON/CO8OMN/Mobile/829, Dated 02-Feb. In pursuasion to the advice of DVC to Airtel for exiting my mobile number from the CUG Plan of Airtel and request to Airtel for accedeing to my request for porting, vide above UPC No. AK531768, I wrote mails after mails but never received any concrete reply. However, they called giving me misleading informations like they have nothing to do except the new Service Provider who will do every thing. Then on 8-feb-11 I received a call that due to my outstanding balance of 0.78p the porting can not be done. When I approached Airtel that this was their regular practice to adjust the balance paise with next bill, they agreed 0.78p as not an issue and said they have not rejected the request on this ground.
Airtel did not tell any thing about my request for porting out the number but always gave vague and irrelevant reply. On 09-Feb, after I got SMS from 1901, I could know that my request for porting has been rejected by Airtel on grounds of outstanding payment. This was not true because all the payment against the raised bill was cleared by me on 07-Feb.
When bI contested over phone, bAirtel said that I need to make the payment of unbilled amount too otherwise my request for portiing can no8t be acceded to. Without going into any dispute regarding the payment of unbilled amount, I made extra advance payment on 09-feb itself to cover the unbilled amount. but I still found that their server was showing outstandiing. When I asked them to clarify, they said adjustments will be done only after the bills are generated.
As on 09-Feb my outstanding (billed unbilled) was NIL and I brought this fact to their knowledge and requested for expediting the process of expediting.
I had also communicated with new Service Provider (BSNL) regading these developments. I was assured from BSNL that they will activate the new SIM within 3/4 days as the issue of outstanding has been cleared to the satisfaction of Airtel.
Airtel too agreed over phone, that there was no more any issue regarding outstanding and then over phone they started asking why I was going to leave.
Though this was my personal choice, I stated the facts. This being the corporate connection concerned officials of DVC were in regular touch with Airtel. Airtel seemed reluctant and though never said 'no', they secretly rejected the porting request on ground of outstanding (which was not trueb) which I could know only through the SMS from 1901.
When it was proved to Airtel with documents that there was absolutely no outstanding on 09-Feb and even today (11-Febb), it was my apprhension that they will harrass me by rejecting on some other ground and to my surprize, within just 2 days of gap when it was proved that all the payments including unbilled amount are clear, it was very surprizing to receive another message from 1901 (BSbNbL) of rejection by Airtel on LEGAL ground.
So even after constantly pursuing Airtel, they always kept me in dark and never gave appropriate reply to any of my a good numbers of mails. Even till now Aiirtel has not intimated anything to me about porting. It's only from the msg I received at 5b:50 pm today (11-Feb) from 1901, I could know Airtel has cited LEGAL as the reason of rejection. I do not know what's legal about the porting when DVC has already instructed AIRTEL to seggregate my number 9831954219 from the CUG PLAN on 02-feb (exit from bundled scheme) as per the arrangement of seggregation with Airtel and I am just pursuing the matter as the benficiary.
I feel very much harrassed and have kept records of all the communication made with Airtel. The concerned official of DVC also have been requesting the concerned officials but their dillydallying attitude has crossed all the limits and generating a feeling of hatred amongst the users of Airtel who are being harrassed like me. How can one private organization indulge in such unfair means for harrassing but can they hold on customer by this harrasment to customersb? It is there fore requested that the needful be done by Airtel immediately without fabricating such reasons whichh are absolutely not true.
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