Reliance Infocomm
Reliance - dangerous policies not customer friendly

Have you ever wondered why a company like Airtel or Hutch or even a Government owned Telecom like BSNL is not cheated. People walk up to pay the last cent that is due to the company. Well you may call it a strong policy from the company, but it is more from a customer friendly attitude towards the people. If you now look into Reliance they have had a well established history of:

1. Sending so called "goondas" to collect dues

2. Having had severe losses in their initial 500 Rupee mobile plan. Now all should start asking the question why? The answer is They dont care for their customers. It looks like the: how the dreams of Gandhiji is continue to remain a dream, Dhirubhai Ambani's dream to have a strong and able country backed by the Reliance companies will either continue to remain a dream, or be washed away by the so called "POLICIES of RELIANCE CORPORATE WORLD".

I called to ask for a rate plan change, and the first action initiated by Reliance was to charge me in advance for the next month rental (an no intimations were given either in word or writing)

If I decided to call them and ask why this was done, well the customer center representative said "COMPANY POLICY"

I however thought I should inform them, that this needs to be rectified but the rep was no way interested to take any action on this front. Hence I decided to call it a day, and ask for termination of services for which I was quickly transferred to a special department.

The executive at the Special Cell did no efforts to rectify this. Also on being notified that this conversation would be shared within the Corporate world, I still checked if he had an email address of the escalations team, which should receive a copy, he promptly replied, "NO WE DONT NEED IT. OUR EMPLOYEES ALREADY KNOW THE POLICIES". Gee what an answer. And to call it the special team. I felt it was futile to speak further to this GENTLEMAN, hence I took the cancellation request number and closed the call.

The Question now is:

Would any one of you want to have your relationship with such a company. While this email will circulate, I thought it is better to also post it here for the advantage of Reliance customers who may want to be careful. It should also serve as a warning for people who wish to buy Reliance products.