Dear Whom so ever it may concern in Blackberry.
- Complaint
im using a bold.
I have sent my phone 2 times to blackberry shop for months of repair and many times for one day repairs. my warranty ends in a day. the phone switches off and on on its own atleast 1000 times a day. the customer care people suggested me to buy a battery. i bought it for 2500 rs and still no change. they take my phone for months and return with same issue. its is absolutely unacceptable and ridiculous.
i want a permanent solution to this and the company owes me a new handset. i am not crazy to visit their shops 365 days.the company is just fooling the customer and taking away the phone for months and doing nothing with it. and when i got my phone back, my memory card was also stolen. i gave in New delhi - Lajpat nagar blackberry shop. I also wrote again for media card which they never returned.
the company head owes me an explanation to this. and you have to exchange my phone no matter what.! its there in the warranty for a day now. so i dont expect the reply in few days stating now its not in warranty anymore so we cant help you!
Absolute unacceptable customer service. It should be called customer fooling.
there has been no response. i have mailed complaint so many times.
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