Hello
My name is Gaurav Mahendru and I have submitted a request for cancellation of telephone number 011 41440338
It should have been a simple process, however Airtel seems to be fleecing customers when it comes to closing a telephone connection. I had originally requested this phone connection to be disconnected on 24th of July but I was shocked that the agent who I spoke with did not even register my request. I had to resubmit request on 3rd of august and this time i was careful to take the request number down. I was told that a confirmation call will come to you and it did but instead of confirming and telling me when they would close the connection the agent who called me spent a good 15 minute trying to convince me not to cancel the call. I was told that my phone will be disconnected in 10 days. It has not been disconnected as yet and I have already called the helpline and sent an email to [email protected] as well as visited the local office at Ansal Tower in Rajouri Garden, but to no avail. in the meantime i am convinced that airtel just wants to fleece me as a consumer, is there no way out, where can i go to get some service? I woud like to know who to contact to get this rectified.
Please resolve this issue at the earliest, I will be deeply obliged and will pray to god for your long life.
I hope I get a response.
Regards
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