2 days back, I had received an sms from 55666030 all of a sudden stating : 'Amount of Rs.30 has been deducted towards your subscription of Loveology Service. Thank You for using our Loveology service.' I had neither subscribed for any such services, nor any sms, request/verification call for subscrpition has been received by the above mentioned number on the same.
I took up the matter with BSNL Customer Service and complained for this deduction of Rs. 30/- without my knowledge/approval. My complaint no. was : 5256747. Complaint was taken by Mr. Saroj Kumar.
Nest day, I called up the same no. i.e. 9400024365 and spoke to a lady who said no time frame can be specified for the resolution and the complaint has been forwarded, I desired to speak to the concerned Head but she conneceted me only to one Mr. Debojyoti who said himself of being the Supervisor of the Call centre.
To my utter dismay, I found Mr. Debojyoti insisting on saying, it has been against a subscription and when I asked him to prove how come they have got my approval for this, he said, the sms itself is a proof.
Today (26 Mar) when I enquired, came to know that the complaint status is 'closed', one Mr. Partho went on arguing and also kept the phone on hold for 5 mins. Again I called up and a lady said we are looking into it. i told them not to activate any such services in future but she went on saying me to wait.
This is really shameful, unethical and a cheating on BSNL's/ Service provider's end to deduct whatever amount they wish without even asking for approval or even informing the customer. How such type of fraudulence can occur by such a service provider taking away money for no reason and how come the people sitting on the Call Centre can go on baseless allegation with us where they are vouching for the cheating they had done?
A Datta
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