I am holding a prepaid IDEA card number 91 9948474771 and i am A IDEA CUSTOMER FOR LAST 5 YEARS, Recently i came to Dubai and am tried to use my phone and found that my Out going calls as well as out going SMS are barred without reason, I am receiving in coming calls as well as in coming SMS. When i called to customer care they asked me the option to selected Language and i selected English and connect to customer care executive, As soon as i connected he started speaking in Telugu then i asked him to speak in English then he managed but very bad English and so poor that he was not able to even understand what am trying to say i explained him the problem then he asked me to change the message center and just said was that enough information and cut the call.
I tried what he said but nothing worked then i again called and my bad luck or no executive was available or same person picked and again started askingg details then again i explained and then he told me to be on hold and transferred to his Team lead and the lead just started asking me is yoUr tower OK is the phone working what is Ur number and what is Ur address and all, after i explained he again hold and transferred to another person and now this person started speaking in Hindi and again asked me the details then he updated me as the first team lead told we are taking yoUr complain and you will get a call in 24 hrs they kept me on hold for 30 min on an international call and still no result. They don't know even know with which network they have a tie up in Dubai and they are sitting in the call center just transferring the calls without any proper English Now in a foreign country i am suffering cannot make a mobile payment.
Think i have just reached in Dubai and i have stuck in a problem no one around to help and my cell replies me yoUr outgoing call is barred, YOU ARE JUST DEAD DUE TO YOUR CELL IS BARRED AND YOU CANT CALL ANY HELP HELL why the quality of service is like this INEED TO ASK IDEA PLEASE.
Please do the needfull, contact to my duabi number or email.
Thanks
sabarinath P
Phone: 91 9948474771 (India)
971 551173341 (Dubai)
Email: [email protected]
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