This company's outsourced service is the one of the worst in the business!!!
I was in the process of activating a replaced phone and in that process (1st call) the rep associated my sim's card with my second phone I have on my account. This then knocked out and disabled the sims card on my second phone and associated my second phone number with my first phone. I then called back (call 2) spoke to another rep that had absolutely no clue and it took a hour to get a manager on the phone, in that process I got disconnected by their line . (call 3) I called back and immediately asked for a manager, at this time I was pissed. The rep tried to keep asking me questions and all I asked was for a manager. She was trying or wanted to fix my problem. So in waiting for the manager for about 30 minutes I finally spoke to her. She took another 30 minutes trying to explain the issue, I mean her trying to understand English and understand the problem. She then resubmitted the request for both sims cards to be recycled, at this point she tells me it will take another 24 hours for this to happen. I was furious at this point, but had to wait 24 hrs . ok it's 24 hours later phones still didn't work. I called (call 4) and I asked to speak to a manager and waited on the phone for 15 minutes to listen to the line break up, she came back and asked me to hold longer i told her the phone was breaking up and she told me to hold again. What happens their line dropps me... Pissed now ... (Call 5) now. I asked to spean to a manager and I got one. I told her to review my notes on the account and she did. She actually understood and was confused as to why the sims cards are not active. She then submitted a escalation for it and here I am now still waiting.
That is the last call to them, If this is not active tomorrow I am going to the local store and work with a American!!!
T-Mobile's outsourced support is crap!!! oh and the automated hell before even getting t0 a rep is a nightmare!!
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