Vodafone Essar Cellular Ltd
Deficeincy in service

V-2/11/26

Date : 11.10.2011

Dear Madam,

Please accept my regards.

With reference to my earlier letter ref V-2/11/23 dt. 10.10.2011& no. V- 2/11 dt. 30.09.2011 addressed to vodafone few problems have been aggregated further in last few days needs immediate action to keep normal functioning of mobiles.

We are facing following problems due to poor connectivity of Vodafone which please be attended on propriety basis;

1. The coverage of vodafone mobile in our office premises is reduced to ZERO level. We are now totally cut off from the rest of world and could not connect from our mobile. Since last one week the service of Vodafone in our premises gradually gone down. We are continuously communicating our problems through E- mails which were not yet attended and no response so far received. Our office area which was covered with sound signals now suddenly gone out of service. The affected mobile nos are:

9881749030 – Mr. V D Manjra { Not working in Factory Area }

8605012149 – Mr. R G Gonte { Not working in Factory Area }

7507772015 – Mr. B K Sharma { normal services are not available }

9881749039 – Mr. S B Wani { Not working in office Area }

9881749026 – Mr. S R Prabhune { normal services are not available }

7507772006 – Ms. Lata Sunil { receiving full signals but not working }

9881749021 – Mr. B N Sharma { completely Dead}

9881749025 – Mr. H P Birla { No signals }

2. We are having 41 vodafone mobile connections. Every user has different experience. 20 connections were migrated from Idea Cellular Ltd. Prior to Migrations we subscribed for 21-22 connections having good coverage and services as well. Since last 4-5 days barring few users people are complaining for poor services and poor connectivity like frequent disconnections, disappearance of incoming or outgoing facilities, undesired SMS.

3. The detailed list of users are appended below for vodafone for their convenience to contact them to diagnose individual user’s operational problems.

9881907903 9881749042 9822602960 8605012149 9822645504

9881749039 9881749038 9881749034 7507772006 7507772022

9881749030 9881749029 9881749028 7507772005 7507772010

9881749027 9881749026 9881749025 7507772004 7507772008

8991749024 7507772012 7507772016 7507772001 7507772009

9881749022 7507772013 7507772017 7507772021 7507772024

9881749021 7507772014 7507772018 7507772022 8605012153

9881749020 7507772015 7507772019 7507772023 8605012154

9850817317

Thanks,

For Pudumjee Pulp & Paper Mills Ltd.

A K CHATURVEDI

Auth. Signatory

[email protected]