Inconsumercomplaints.com » Telecommunications » Review / complaint: Spice Mobile : Model No. M5500, White colour - Defective piece, Service not proper | News #190631

Spice Mobile : Model No. M5500, White colour
Defective piece, Service not proper

Dear Sir,

I am staying at Kamothe, Navi Mumbai, Maharashtra & I have purchased Dual SIM, Spice Mobile model no. M5500, having feature to remove keypad & put touch pad in March. I have purchased this Mobile from 'G; mobile store, kamothe, Navi Mumbai, (Mob No: 097682 71111). But in month of June, I found that this mobile was getting switched off automatically. Since it was in warranty period, I went to the 'G' mobile store & explained him the problem. He said that he will send this mobile to Spice service center, Vashi; Raj Mobile services, Near Abbott Hotel (Contact No : 099878 98447) for checking but it will take 4 to 5 days & suggested me to go to the service center & check personally so that i will get mobile repaired & delivered on the same day.

I went to Vashi 'Raj Mobile: Spice Mobile service center & meet to their service attendant (Contact No. 099878 98447). He opened / dismantled the mobile completely & said that there is liquid damage to this mobile. I explained him that this mobile has not come in contact with water any way then how can be it liquid damaged? On what basis r u saying? Then he showed me one small pink spot & claimed that this is due to water which I could not understood. I said OK, let it be. Pl check & repair. Then he told me that though this mobile is in warranty period, I have to pay for that Rs. 450 as it is liquid damage. After one Hr. he handed over me the mobile saying it is OK. I paid him Rs. 450 & asked for receipt where he has put a comment that, liquid damage, scratches observed on mobile etc.

After two days again, I faced the same problem that mobile was getting auto switch Off. Again I went to 'G' Mobile store & he suggested to go to Vashi & collect computerised receipt so that he will take action. Secondly he provided me another contact no of Mr. Vikas - Officer Spice Mobile (Mobile no : 98195 73888). I asked him for temporary mobile but he said he doesn’t have it & service center will give me temp mobile. I went to Vashi service center & submitted the piece. The attendent said that he has to send this mobile to spice company & it will take 8 to 10 days to get back the piece. So I asked Spice Service Center to give me the temporary piece which he refused initially. Then I called to Mr. Vikas & requested him to ask M/s Raj service person to give me temp phone. This time 'Spice service center person has given me manually receipt saying that mobile is received for repairing.

I have submitted copy of this receipt to M/s 'G' mobile also. After approx. 10 days i called service center to check the status & I come to know that mobile is received at service center & he asked me to collect the same. On last Saturday, 14 July I went to Vashi office to collect the mobile & ask that attendant to check mobile before handing it to me. During verification it was found that phone was not working. He said, he has to check why it is not working? I got angry & said that, this mobile was sent to spice company for repairing by you. Now you are saying that, it is not working? What the hell you peoples are doing? I am suffering since last one month & you are taking very lightly, is there any sense? Then I tried to call ‘G’ mobile person but his mobile was switched off & could not reach him. Then I called to Mr. Vikas - Spice Mobile Officer on above mentioned no. & fired him. I could not believe that after repairing spice company has not checked that whether the fault is attended or till it is there. How can they send the mobile back without checking & confirming? I was very angry & I handover the standby mobile which was received from service centre (as well as battery of mobile for which raj service center is not agreeing now), I told them I dont want mobile from you, I am going to complaint in consumer court.

I told M/s 'G' person about the matter happened at service Center & I have said to service person that I am making complaint to consumer court. 'G' mobile person said that he has no problem if I make a complaint as he has mentioned one statement on the bill mentioning like ' In case of any issue / complaint, customer has to approach to service centre' (something like that). I was surprised to hear his statement. Is it so easy? If he is selling spice product then he should be responsible for at least till warranty period.

Latest update is that, yesterday I have collected this mobile from 'G' Mobile service through my wife but since there was no battery she could not check. I am on business tour from last Tuesday, 17 July. Today, I have received call from my wife saying that she has checked mobile & voice is not coming from the mobile. I have asked my wife to approach 'G' mobile store & take his feedback.

I know, I have written a big history but this is all happened with me & I need your support to either rectify this problem or get replacement of mobile from either "G' mobile center or Spice Mobile!

Dashrath Patil

Mob : 98197 93202


Company: Spice Mobile : Model No. M5500, White colour

Country: India   State: Maharashtra   City: Raigad

Category: Telecommunications

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