I am Sri Ramesh Chandra Sahu, working as Manager (Advances) in State Bank of Travancore, Muvattupuzha.
Before few day one of your representatives have come to my office and advertised me about certain new products ou your company meant specially for SBI Group staffs.
I have agreed to take a new connection from your company. As per his statement only last bill, salary slip and PAN card copy was provided to him. My no. was activated under Portability from BSNL.
Subsequently one of your representatives Mr. James has come to my office, without prior intimation to me. On that day I was in Hyderabad for some official work. As such he returned and reported negative on address verification.
In the 1st week of March, somebody from your office called and told me that your address verification is not done properly and as such our new representative will go for the same. Accordingly I have given the details asked by him.
Today my outgoing calls has been debarred and on enquiry from 121, they have stated that due to negative in address verification, it was disconnected.
It is reported by Mr. James, that he came to my office and my colleges told that no such person is working here. However the fact was that my college told him that when M. Sahu will arive, they will give a call to Mr. James. Accordingly they have called, however Mr. James did not turn up and gave a negative report.
After That I have received my first bill and paid the amount in time.
Now Please reply me the following.
1) How can you disconnect my no. without prior information?
2) Can a person, who is using a BSNL connection for last 6 months and working as a officer in a PSU organisation, give wrong address proof?
3) How Mr. James give such a negative report?
4) Is not it your responsibility for calling the customer, before disconnecting the line?
If my complain is not resolved within 2 hours, I will file a complain at appropriate level.
Ramesh Chandra Sahu
Mob-No- 9446414787
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