Dear Sir/ Madam
I am really fed up with the Aircell services due to its overall malfunctions within its own management groups. My plight as a customer goes like this.
On 23rd Jan (Sat) I paid an amount of Rs 750 of my postpaid bill at a cell city in Jorhat Assam. However without any warning, my services of outgoing calls were barred,
that too after the payment of the bill. Upon this I call up the customer care center and I was told to pay an extra amount of Rs 20 so as to activate my outgoing calls. Now, the question is, why did not the cell city people tell me that I need to pay so and so amount in addition, to enable my services, and, secondly, how can I pay the extra amount on a Sunday?
Due to all this malfunctions of the Aircell services I was not able to make any calls for 2 full days until on 25th Jan (Monday), when without any payment from my side the outgoing services was resumed. Even so I went and asked the cell city whether I need to pay the additional amount, to which they replied that there is no need as the services have been resumed.
Well, the extent of harassment is not limited to that only, as again on 26th Jan (Tue) my outgoing services was again barred. Even at this point I gathered up my patience and again enquired the customer care center to which I was told to pay an additional amount of Rs.50. Accordingly I paid the said amount at the cell city on 27th Jan (Wed). Now even after that my outgoing services has not been activated till now. My patience crossed limits when the customer care center told me to again make a payment of RS 50. for the second time.
Thus the Aircell have left no stone unturned to harass me from all accounts.
Although it is very easy to terminate the services and go for some other network connection, I am reluctant to do so after using Aircell for so many years. I have never kept my bills pending over these years and have been a good customer and as such I do expect the same from the supplier. However with no coordination among its own mangement groups and loopholes in its system, it is bestowing all its drawbacks to be suffered by the customers, making us bound to think for an alternate option
WR
Parag Hatibaruah
Aircell mobile number# 9854012318
Jorhat, Assam, India
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