Dear Meenakshi,
I am a new airtel prepaid customer (9945260987). The problem I am facing is that in spite of giving correct addresses for permanent as well as local, my outgoing has been stopped. A call from your services came for verifying the given address and I am sure that I verified it correctly. The service also confirmed that the details given are correct. In spite of that, my outgoing services have been stopped and because of that I am facing many problems.
Even the Airtel customer care representative (at 121) is very incompetent to handle such queries and is very unaware about the entire thing. Moreover, the person is more interested in getting the "Hello tune" fixed than my outgoing. Grow up AIRTEL!!
How can a service provider like Bharti Airtel show such an irresponsible behaviour?
It seems your organization is becoming complacent and caring less about the customer satisfaction day by day.
A very dismal for a customer like me who relied on the name "Airtel".
Complaint reference no CWBAR2041653779!!
Call 1: The receiver asks me to wait and transfers service to executive. The executive doesn’t respond even after waiting for 4 minutes.
Call 2: The representative picks up and says that she is transferring the call. She doesn’t transfers and cuts the call.
Call 3: You cannot call the representative.
Call 4: You cannot call the representative.
Questions:
Why have you debarred the number even after I confirmed the address?
What about my balance?
Who are you supposed to say that you have to buy a new number now?
Who is responsible for the time wastage and inconvenience caused?
Now you are bugging me with messages like dial *121# for services you want to take.
I am not going to change the number. And I will not give up till you re-activate the number.
Hope u ll act soon without troubling me more.
FYI,
National Consumer Helpline
Complaint Management System
Docket No. : 400371846011
Regards,
Ritwik Kuma
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