I am having a corporate connection No 9177401546. I received a SMS from Airtel on 05 Oct along with a default warning saying that a new caller tone will be activated with immediate effect and saying that if you don't want it, please press blaha.. blaha. Similar message was received by my other friends too. Since I don't want any caller tone or dialer tone, I refused instantly as per the SMS directions. However, later after paying my bill for Oct when I received the e baill found that they have charged Rs 45 for dilaer tone cum caller tone for the entire month which un ethical as per the TRAI regulations and Lok Adalat verdicts. Soon I launched a complain at the front desk of Air Tel Office at Madhapur, Hyderabad but they asked me to contact 121 as they are not authorised to do any thing on this issue. They were too busy in receiving money than answering my questions. When I contacted 121 for a brief period found that I should contact 198 which I did. I briefed couple of executives about the wrong deductions for which they asked me to contact after couple of hours since they are not empowered to take decision on such matters. However, nothing materialised and ended up in loosing more than Rs 30/- (since 198 is not a toll free number and the waiting period is unimaginable) and later received a small SMS saying that we are unable to process your request, please try later. But, again went back to Air Tel office, Madhapur and briefed about my complaint and asked their help for which I received smart reply saying that why don't you contact our nodal officer either thru phone or thru e mail. I contacted the notal office on 25 Nov 10 and one Mr Ramesh promised me that he will revert to me later of they day. Air Tel also, as did by other mobile service providers like AirCell doing these type coveted practices of silently deducting charges from the consumers for which they have not provided any service. This shows how so called multi national mobile service providers companies are following ethics in India. Had this happened in USA or Europe, this would have gone the other way. Here we have to take time and go thru a lengthy process even to launch complaint. I am planning to take this matter either with TRAI or to Lod Adalat. Poor Indians, please be ware of these type of looters.
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