Hi -
I purchased Sony Ericsson phone (w580i) in 22nd February.
I am facing display problem. On Sunday 20th Sep I saw that my cell phones display screen has gone and I was not able to see anything in the phone. I thought that my phone is still in the warranty as one year hasn't completed yet. So today (22nd Sep 09), I went to the nearest sony ericsson authorized service (Mahavir Enclave, New Delhi), they told me that I have to pay 1200 to repair or change my display screen.
What is the use of warranty (1 year) if we have to pay to service the Cellphone. I am totally disappoint now.
If my problem will not solve then I will directly to the CONSUMER COURT and file a case against Sony Ericcson.
I am one of the Sony Ericcson user and haven't used any other mobile company's Cellphone in my life. This company has a brand name in the market and people believe that Sony E is one of the best company who deals in mobile equipments. I can easily understand that technical fault can happen anytime but company has to repair or replace the set if it comes in the warranty period.
I am totally disappoint to the service of the sony ericcson and will not buy their products in my life and also don't let my relatives and friends to buy sony's products.
This is main reason that people prefer NOKIA cellphones because of their amazing customer service and their way of handling the people.
The authorized service centers of sony ericcson are not able to give even 50% customer satisfaction.
Thank YOu
Alok Mishra
H-290 Raj Nagar-II, Palam Colony, New Delhi - 110045
9990210594
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