I hvae sent Broadband bill & speed complaint to Airtel on 7, 12, 21-9-09 but no action have been taken by customer care--
I have taken your connection no. 05224003632 from 13-8-05 since the
launch of Airtel in 2005 in Lucknow, we have been given GOLD NEW PLAN by your Maneesh Diwedi (9935091624) with the promise that we will get very high speed in internet but in use it was
so normal we were not satisfied, it was so normal as BSNL NETONE, After some time Your Mktg. Executive Zeeshan Khalid visited us & promised us to migrate our plan into SPEED PLUS COMBO at 256 kbps broadband speed on Rs. 500/- charges . we changed the plan accordingly, Mr. Zeeshan have filled the form and given us Tarrif plan chart which shows Rs. 500/- for 256 speed, but when we received bill it was for TOP UP plan again I have been cheated by your mktg, executive . we have complaint for the same & your Rishab Jain (9935592989) visited our office & received complaint letter on 21-12-05 .mr. Jain have also said that he will correct our plan, but it was not corrected again your Ajay Dubey have visited our office and received complaint letter on 8-2-06, we have been informed that I will get speed 256 kbps @ 699 pm, I have accepted this since june than you are charging Rs. 699/- taxes to me but I have been cheated by your marketing man again and again. Now I have come to know that we have been given 128 kbps speed
we are shocked to know that you are selling plan in market Rs. 599 with 128 kbps
speed & 100 calls free & you are charging to me Rs.699 with 128 kbps speed without any calls free,
whereas there is no such as 699 tarrif plan you are selling .we feel cheated
by AIrtel plz. adjust my excess money in your future bill and immediately
make our broardband speed 256 kbps as promised to us while sellin this plan
We have written you pn 12-9-09 we received your sms for service request no 24307322 & assured for contact
By 15-9-09 no body has come to see facts & only one ph call come to us who says they will revert back but till date no complaint have been solved
-- s s nagpal. MI- 82 Sec- B, Aliganj, Lko
05224003632
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