Airtel Customer Data base highly missued by customer care division in Airtel network
I have an inquire to Airtel Customer care dated 03-Aug Time 11:00 a.m 03 Aug and conveyed regarding the talk time vouchers they have.
But they are not an aware about the product details, through my call transfered to Customer care supervisor Kalpana madam. Since I have prosperousness, I got embarrassed with their improperly ended in a drastic and confessional argument.
Without my permission she cutoff my line. But called from her personal mobile no 91 99 94 99 97 82 threatened me as she is having my personal adress details so will spoil your image.
Thus I compliant about this issue to AirTel Team Leader Subasini madam the team leader heard all my recorded arguments with the customer care and confirmed, she apologized to me for the misbehavior inconvenience and by the Kalapana Customer Care staff, further assured me that they will take necessary action against the issue but since till date the Team Leader never resisted my compliant, protect the staff unofficially. But I again enquired and cross verification about my complaint to another team leader Gowri Madam Reg. my compliant no 0803168368 after repeating cross checking only i got the answer from the airtel.
I come into conclusion that why the Airtel customer care behavior like this... they are not properly paid up by the management thats why the not at all worry and aware that the customer complaints.
A premium branded networking company performance is like this?!
What can we blame about our social behavior or political loop holes???
Pramod,
Chennai
[email protected]
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