» Telecommunications » Review / complaint: Idea - Unhappy with customer service | News #297999

Unhappy with customer service

Dear Sir,

Please take necessary action on services providing by IDEA, I am a long time customer of Airtel. I have received number of phone calls to switch from AIRTEL to IDEA. In an assumption that they are going to be a good service providers I opted for MNP, But when idea SIM activated for my number (9880226637), they are no STD services. When I called up to Customer Care and asked about STD services then, They said that I have to request for STD services, I don't know what kind of dump guys will have only local call on mobile phone in today’s day to day life. I have requested for STD services on 25th Feb till now (10th March) I am unable to make a STD call from my number. 14 days are not sufficient to active STD services. I have called up almost every day, Every day same answer from Customer care representative that it will be activated by 06:00 PM today. Please advice Idea official not to mislead customers with fancy advertisements & more of calls from call centers. It’s very irritating when we are suddenly unable to make STD calls when we are using a mobile phones from past 10 years. I don't want to write all these but I am so much frustrated with Idea Customer service so couldn't resist myself to complaint on them.

Please take necessary action, this is my humble request.

Thanks in advance,




Company: Idea

Country: India   State: Karnataka   City: Bangalore

Category: Telecommunications


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