Hello sir,
This is akilesh my mobile number is 09743118750, Two days back i spoke to the idea Customer Care and asked them how to activate my BBM service, they said there are two plans one is 199 and other is 399 both are for 30 days . and when asked how to activate it they told me to recharge my phone for 199 and the BBM services will be activated in 4hrs, i asked them 3 times should i recharge my phone or u will activate it they said that u should recharge it . so at 9:30am i recharged my phone for 199 and again spoke to the Customer Care, they said the server is down so it will take some time. So i waited till evening and spoke to Customer Care again they said that your 199 plan is activated . so i asked them then why I'm not able to use my BBM service . so then they said that u have not activated the BBM service and hence ur not able to use it. Then i told them that i have activated it as you said i recharged my phone for 199 to activate BBM . Then they say that no sir the 199 recharge is for idea to idea free calls for 15days. When i asked y did your Customer Care ask me to recharge they said that we are sorry sir i guess they gave u wrong information . so i asked them to refund my money, they said sure sir we will refund the money within 24hrs and gave me a ref no for the complaint. Today when i dint get the money back i called the Customer Care to ask they say that the money can't be refunded and when i asked them what the complaint ref no was for they said it was not a complaint number it was just a ref no for talking to Customer Care and getting the information about BBM service. Now they say that they can't refund the money. The IDEA Customer Care has lied to me on the face saying that this ref no is ur complain number, when they have not registered any complain number. So i want to take action against IDEA Customer Care for lying to me and i want to get my money back.
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