I was having post paid IDEA connection No 9837027105.wanted to convert from post paid to prepaid, Idea Distributor took 2 Months to convert, Zonal Office and 6 times to Distributor.
at the time of conversion i was assured by IDEA zonal office and distributor that my security money 1000 Rs lying with them will be refunded by A/C payee cheque within 15 days of conversion.
after waiting 3 months when i inquired about security money, it was informed that talk time of Rs1274 has been put to my phone 2.5 month ago, when i enquired that how 1274 Rs was credited instead of Rs 1000.she confirmed that excess billing of Rs 300 was done in your A/C and we have paid service tax on this amount to Govt, that has been deducted and balance is credited to you as talk time, when i asked how over billing was done in a programmed computer billing system, he starting shouting, inspite of my repeated reminder about her tone she kept on shouting.
my complaints are
1 when security money was taken in cash how it was returned in Kind (talk time), this is forcible selling of product, how can you bill be without my consent and adjust my security money. this is clear breach of trust.why you have not informed me that my security is adjusted.
2 my payments were against bills raised by you time to time, how and when you have charged be excess amount, if at all it was your fault then why should i be held responsible for the amount paid as service tax by you
it is requested to arrange refund of security money along with excess amount charged also explain how excess billing was done.
Amarjeet Singh Nanda
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