This is with reference to mobile no. 8108534748. I just did an online recharge
of Rs 49 on this no at 1:14 pm today with HDFC bank, I got an acknowledgment
sms from Idea also saying" Thankyou for your payment of Rs. 49..."
Still not been updated to my account, while it has been
debited from the bank. Balance is still saying ZERO!!! WHY???
I am attaching a snapshot of the bank statement.
When I call on 198, there is a vernacular uneducated woman who just doesn't want
to help. She says ''yeh complaint ka number hai! '' I said I want to complain only na, but she says
''main aapki koi sahaayta nahin kar sakti!!! '' SO FRUSTRATING!!!
She tells me to call on 12345 chargeable call, when I don't have
balance. I told her I would have called there only if I had balance. Please
throw her out.!!!
I called from a Vodafone no on 9702012345, was on the line again for 15 minutes,
trying to explain the situation to a perfectly uneducated man at IDEA, who tells me that Rs 49 is for a scheme.
I said when already my plan is a 1 paise per second plan, why would I recharge for a scheme which is already there??
Why does IDEA come up with such fraudulent and ambiguous schemes and messages??
I REQUEST YOU TO PLEASE REIMBURSE MY RS 49 INTO MY ACCOUNT AS TALKTIME AT THE EARLIEST!!!
Your call center executives are a disgrace to Abhishekh bacchan and Aditya Birla.
Please arrange a call back to me regarding the same at the earliest.
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