Dear Sir,
I hereby to draw your kind attention towards my mobile No.9911197160 (Pre paid connection) against which an amount of Rs.5/= is deducted from my balance every day since 27.11.2010.
When I enquired regarding the same with your customer care department, they informed me that is on account of VAS of Cricket Junoon. I have neither applied for such service and nor received any message regarding Cricket. Any how I asked them to deactivate this service on 06.12.2010 vide request No.1-11732824275 and I was assured that no more deductions will be made from my account and if found that the services were not activated my me the amount deducted will be refunded to me.
But sorry to say nothing happened in this regard and Rs.5/= are still going on to be deducted from my account. I have now raised many complaints vide following requests numbers but nothing seems to be happening : -
1. 1-11732824275 dt.06.12.2010.
2. 1-11753738755 dt.08.12.2010.
3. 1-11753738760 dt.08.12.2010.
I am fed up of calling your customer care department. I lot of talk time has been wasted but for no result. I have been using your services for last 3-4 years but did not have any such problem in the past. But now I am really annoyed with the way things are going.
I hereby request you to kindly look into the matter and take an immediate action in this regard failing which I shall be compelled to change my operator or take appropriate action.
But after this no response from their end
& today dated 14.12.2010 i have received a massage your vas action is under process
so please take a reasonable action
With Regards,
Vinod Khurana
Mobile No.9911197160
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