Dear Sir/Madam,
Subject: Formal Letter of Complaint.
This is to draw your attention towards the way Idea cellular treats their customer. I am Jitinder Chauhan and my mobile number is 9914487777. Please help me out against overcharges imparted by Idea Cellular. I activated a GPRS service pack of Rs. 99 rental on 11/12 on my number. I had called up the customer care executive regarding this on the same day and he assured me that I should start using this service and there will be no extra charges apart from Rs 99. So I started using this service on my cell phone but after 2 days what I got to know was shocking, I saw a huge hike in my mobile bill that to of Rs 1794. When I confirmed from another customer care executive, he told me that I had been using a wrong setting and all this hike i.e. of Rs 1794 are GPRS charges. When I further enquired he was kind of was rude throughout and was not ready to entertain my problem. Also I don’t understand as I was already assured from one Customer Care executive that no extra charges will be taken then why are these extra charges being imposed and he too did not provide me any settings. If there were certain settings he should have provided them beforehand. This has been ridiculous. This is too stressing for me. It’s not easy for me pay uselessly such amount. I am using this number since one years and I m not ready for such maltreatment from company’s side.
Please review my complaint in accordance with your complaints procedure. Please respond within the next 14 days. If you fail to respond in given time, I will have no option but to consider taking the matter further.
Yours sincerely
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