Hello,
I am a pre-paid mobile customer in India, my carrier is IDEA mobile. Like ABachchan says, "What an idea!! ".
Now, this is my complaint:
Whenever I recharge, I get a message from 3893 saying that my recharge was successful and I have (zzz) Rs. in
balance. This is an SMS & is always stored in the handset. If I want to delete it, I can, but normally no prepaid customer will do that. In my case, I want to know how much I am paying in a month. I know people
who have simlar raw accounting. So, the message in in the IN-BOX of the handset.
If I ever touch this message, by replying it by mistake or not, IDEA is charging me 5.00 Rs. for that. If you
are a pre-paid customer try this, - just pick the message from idea's 3893 and hit reply. In no time you
will realize that you are 5.00 Rs. short of your previous balance.
And, for the Heavens sake IDEA tell you frankly by a message, "You are not authorized to use this system", once you did the aforesaid.
What is this? Is Mr. Birla is so much thirsty of money? Or is it justthe head of IDEA mobile? (I dont know who he is)
There were only Tatas, Birlas, Sarabhais and the Mahindars in the 80s. We Indians still treat these business houses with respect because they can boast a tradition. They were the 1-4 in India until it was the 90s.
I believe that no Birla (or any of the aforesaid businesses) wants to extort money from a customer. But the
mobile phone division, which in IDEA, They are doing exactly that.
How come if a subscriber just happen to reply 3893, he is charged 5.00 Rs? No one intentionally do it, yet
there are chances that, some day, someone will reply to one of those 3893 SMS accidentally. It just occurred to me an hour back.
I want this 5.00 Rs charging to be eliminated, just if someone like me accidentally press "reply" to message,
and realize that they were charged 5.00 Rs. for that SMS.
Thomas Joseph
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