Infinite Delay in changing service from BPL to IDEA
My name is Priyanka Nair and I wanted to change my service from BPL postpaid to IDEA postpaid connection.
The number to be ported is
I have been visiting & calling the Powai Idea Gallery gallery regularly but its been over a month & yet not proceeded further.
1. I was told that it would be done within 7 days, on the 10th day when I called them, they said that the porting no wasn't accepted & it was wrong though it was generated by me in front of them at the gallery.
2. Later on the same porting no was accepted. I was again told that it would be done within 7 days. After patiently waiting for 11 days, gallery people told me that they had made mistake in entering my no & that they had entered my alternate no. I have no alternate no & I kept wondering why would I enter any alternate no when I don't have any alternate no. That same day i was also made to speak with Mr. Sachin More, another employee working in the Powai Idea Gallery located in Galleria, Hiranandani gardens, Powai. He was extremely arrogant, rude & had no sense in how to speak with a customer. I was again told to wait for 7 days & that this time it would be logged in.
3. My no was logged in but its been over 20 days, yet now on calling the gallery, I am told that it was logged in & not proceeded further.
4. In between, around 13 days back I had a talk with Mr. Aslam through the customer care & was given the Complaint No 17067620. I was told that it would be addressed within 24 hrs. Its now 13 days & yet the complain shows "in process" status.
I am totally tired. I didn't know I would have to go through so much head ache to just change my service. Idea Cellular service is good in marketing & am sure in service too. But a company invests money in marketing to get customers. But all the money is in vain if you don't know how to manage them.
This attitude would definitely throw away their customers to other service providers.
0 comments