Respected Sir/.madam
Sub: IDEA POSTPAID TO PREPAID
I, K.Hari R/O LIG-276, BHEL, R.C.PURAM, Hyd-502032 and I am using my post paid connection from past 3 years when I went to idea showroom for postpaid to prepaid migration they are demanding to pay the otherwise they wont accept for migration and today I visited to GAYATHRI DEALER in the madina guda, Chanda nagar and given all documents they are demanding to pay my bill, otherwise they are not accepting my application, here I have a question for the idea authorities, while I am applying for post paid to prepaid my unbilled amount is 295/- and actually my monthly plan is 149 rupees in that I have 18000 seconds free and 200 sms free, when we use 1 second then our unbilled will be generated to 1 paise after 18000 seconds our unbilled is 180/- rupees and when we use free 200 sms then it also add to our unbilled 50 paise 1 sms and if we use total 18000 seconds (180) 200 sms (100) then our total unbilled is 280 rupees, when our bill generated our bill is only 149 because our plan is 149 in that we get 18000 seconds 200, but today I went to idea showroom and I have already paid 202 rupees 2 months earlier and now my bill is 295/- and actually I sent messages 90 so they have to deduct 45 rupees (each sms is 0.50 paise) in 18000 Seconds they should deduct 31 rupees but instead of deducting they are demanding to pay total amount that is 295/- rupees actually I have to pay is 230 rupees that is as on date 16/07 but they are not accepting that point, even I told them after generating total amount if any access amount is there that I will pay that also I told them but they are not listening my word at all, here I am questioning to the authorities when ever customer are requesting for postpaid to prepaid/ deactivation there must be generator but that facility is not available with Idea and here I am questing to the authorities that In many Adds they are showing don’t waste paper all should be with phone or internet I am requesting to the authorities from 10 days for post paid migration but they are not responding to my mail, even I called to idea customer care also they are telling to go idea office for deactivation this should be condoned.
Here all will question me that after prepaid migration if I did not paid the previous post paid amount that’s why they are collecting at the time of applying but here also I have question for them those who ask the stupid question, Yes if I Pay 295 rupees after paying total amount they are possessing for prepaid migration it will take approximately 24 hours in this 24 hours if I called to other countries if my bill is - rupees then who will pay this, this also should be paid by me only. I request you to migrate my post paid connection to prepaid immediately all the documents have submitted in the Gayathri showroom In Chanda nagar (madina guda).
Finally I am clarifying you that what ever the excess bill is there that will be paid by me after bill information so kindly migrate immediately,
My Mobile number is 9705005000
Regards
K.hari
Ph9705005000
LIG-276, bhel, r.c.puram
Ramachandra puram
Hyderabad-502032
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