Respected Sir/Madam,
I am a Idea postpaid customer. In my April month bill, i have been charged with Rs. 300/- for MMS Downloads charges of 3 items, which I certainly have not done. In the itemized bill, they have mentioned time of downloads, but certainly I (nor anyone else) have not done those downloads, neither intentionally nor unintentionally.
Also, these people are not willing to register my complaint and they
are not providing me a valid complaint number regarding the same, despite
numerous attempts. I talked with call center as well as nodel officer regarding the same, but of no use.
Also I asked them for giving details about from where this is downloaded, which website it is. But they are not able to give me these details.
If tomorrow some website will claim Idea to charge any amout of ruppees just for visiting the link in that website, will Idea add charges to my account. And afterward will not give details about these charges. This is completely unlawful.
After repeated mails to Idea, I am not getting any answer.
I really do not understand the reason to pay for the services that i have
not used.
It is a cause of unnecessary stress to me and wastage of my time in repeatedly following them for this issue.
I request you to kindly look into the matter and do the needful. It is a
matter of seious concern to all the customers regarding such fake charges
and utterly poor complaint redressal system by Idea.
If the itemized bill or anything else is required from my side to provide to you, kindly do let me know.
Thanking you..
Regards,
Avinash G
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