Idea Cellular
Fraudulant Charges for Add on Connection

Hi,

I would like to make everyone aware about the fraudulant charges billed to post paid customers by Idea cellular on the name of add on connection.

The story starts from Feb. I visited Idea Cellular dealer in Nico Garden, Viman Nagar and they offered me absolutely free add on post paid connection on my mobile number 9850828092. I asked repeatedly to them that is this absolutely free? they told yes and I have to bare only the monthly charges as a part of post paid services which is okay. This six month which means August I was not charged any charges.

Now since I have been used to with Add on number (9623446260) after six month they carged 300 INR charges w.r.t add on number in my Aug. month bill. When I argued with customer care why this charges are billed they told that there is mistake and 300 INR was reverted in my Sep. Month bill. But new surprize came they added 250 INR in Oct month bill. So I checked with Idea customer care and they told this is by mistake and I need not to pay 250 INR in my Oct bill. So I paid the bill after deducting 250 INR.

Now the harassment starts. I got message in Nov. 2010 month that I have not paid 250 INR so either I pay the amount or my outgoing calls will be stopped. As I was not convinced with this charges I did not paid 250 INR to Idea and my outgoing calls were stopped.

Intrestingly in mid of Nov one of the Idea executive gave me call to remind that I have not paid the 250 INR. I expressed the promise made by idea cecullar dealer about the free add on number and now fraudulant charges on my billing. The customer care lady from recovery department told me that she is really sorry about this and would resolve the issue. I has been almost 2 weeks noone has called me and not to mention inspite of outgoing blocked the monthly billing is ON for this number.

I request someone from idea to resolve this matter. Request the mobile customers not to use Idea postpaid services and fall into completely baseless offers made by idea cellular dealers. They have opened shops to trap new customers by cheating and never provide full informaiton about the charges.

Regards,

Rushabh Jariwala

Phone : 91-9850828092

Pune