I am using Idea group account mobile no 9822095217
On 22nd Jan suddenly outgoing facility was stopped. Whenever call was made, I got the message “temporary services of the dialed no. are on hold.” Next day that is 23rd Jan when inquired about this problem to Idea customer care services we got the reply ‘In their Audit they found my concerned documents were not available with them, hence they have stop outgoing services.
When I enquired why service was stopped without any intimation they informed they had such SMS to me. However to the waste of my knowledge, I have never received such SMS from Idea.
Idea has requested me to submit the documents as precondition to restore outgoing facility.
Resubmitting documents is not problem for me. However principle I have objection for it resubmission with the following question to idea
i) Whether idea gives there services to customers without documents?
ii) If not so when they initiated services for me they must have taken the documents from me?
iii) Once I have submitted the documents to them it is their duty to restore them properly.
iv) If they have lost my documents it’s their fault & for their fault why I should suffer for the activation of outgoing services. When I am paying all the bills
v) If at all idea is providing services to customers without documents is it not great offence?
vi) I am idea Customer for several years alongwith my group.
In this situation I request TRAI authority
a) To enquire this matter immediately.
b) To direct Idea services provider immediately reinstate my outgoing services unconditionally.
c) Idea should formally Apologies me in this matter.
d) Idea should compensate me suitably for the period of the disturbed services.
e) If they have lost my documents they should formally request me to resubmit the documents with accepting they have lost my documents.
I am accepting justices at the earliest for TRAI Authority.
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