Dear Friends
I'm using IDEA Connection in Rohtak (Haryana), Firstly I used Idea Connection as a post paid connection, after some month i change my connection in prepaid connection, both time company verify my Identity proof.
I launch my complaint in against of message receiving problem at 07-02, and company tell me that your problem will be solve at 10-02.
But today (12-02) I again call customer care for my compliant, then company tell me that tell me your address. I think that they want to confirm my address with my name, but idea executive tell me that Your address not found in our system, so we write your address in idea system. I tell him where is my ID, who is given by me, they told me that Idea rohtak not send id, you go there, and confirm your id, and they also tell me that we have only new id address proof in our system, we not have old id proof in our system, we not found old id proof in our system
Now main problem, 1) if company not receive my id, then how company run my sim, 2) I already confirm many time my id, that time where is company, 3) if company run my id without address, then how many connection is running in IDEA company, it means may be any body can use your Identity. 5) if any body have prepaid old idea connection they can call any activies, then who is responsible? 6) how not found our address proof in idea systems?
this is fully cheated work with our country.
I want request to TRAI, please confirm Idea connections sim address, they are tell me wrong or right.
Thanking you
Abhisak Jain (Rohtak)
My Number is 09992929888
My Idea Complaint number is 12713329055
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