I have opted for MNP from Idea to Vodafone due to the poor network / poor responses from the Idea Customer Care.
The request for porting to Vodafone is not honored by Idea. Whenever I call the Idea Customer care they were telling me some strange things like, the porting will be done by 10 Am tomorrow or 1 PM tomorrow. Fed up after 2 weeks of hearing the same thing I wanted to raise a complaint through the Idea Website. Funnily, the complaint option does not work with some strange messages (nice way of avoiding complaints). So had to raise the complaint through the feedback option. Then I get a call from the customer care of Idea again on 23-02-11 informing me that my issue will be resolved in 48 hours. In the mean time, I get a mail from Customer care that I should visit the nearest Idea store for assistance.
I have visited the Idea Store near greenlands only to be told that, they can not help me out as they can only assist in port-in requests. But the executive at the Store was kind enough to tell me that as per the database, my application was rejected due to 'contaractual obligations'
Immediately I called up the customer care, today (26-02-11) at 16.04 with which Mr. Rajesh, Team Leader has answered and informed me that, they will get back to me after verifying information.
Subsequently, I got a call from Mr. Lakshman, 9848087989 at 16.29 (on 26-02) and he informs me that my application was cancelled as it was recorded in the database that I have given my consent to continue with Idea, Which information is completely FALSE!
Infact I requested Idea that in case they can not port out, to terminate my connection.
But now, I am going to the consumer court to settle the issue.
I am posting this here to make the users aware of Idea's malpractices. What an Idea, Sir ji!
I am appending the mail communication here under:
Dear Mr. Venkata ramana krothapalli,
Greetings from Idea cellular, A.P
We regret for the inconvenience caused.
With reference to your mail, we request you to visit any of our nearest my idea showroom in order to assist you accordingly in this regard.
For any further assistance, you can call us at 9848012345 (charges 50ps/3 mins) from your idea mobile number. For any request or complaints dial 198 (toll free) or fax us at 040-66562222. You can also visit our website at www.ideacellular.com.
Thanking you for contacting Idea Cellular.
Thanks & Regards,
Sumathy. R
Customer Service Desk
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Idea Cellular Limited - AP
Visit us at: www.ideacellular.com
Alternatively you can also call us on 9848012345 to know more about IDEA
From: Webmaster Corporate Account
Sent: Monday, February 21 9:39 PM
To: CCARE AP
Subject: MNP
Customer Name: VENKATA RAMANA KROTHAPALLI
Customer Mobile No :9705559541
Comments: I have opted for MNP for the numbers 9705559541 and 9705559641 due to the highly inefficient customer support and still facing the problem. I applied for MNP to vodafone on 11th Feb and till now nothing has been done. The Customer support executives are not giving proper information abt the status. Pl look in to the matter and inform me the status of MNP application. If it is not possible, please treat this as a request for termination of the above numbers with immediate effect. Thnak you. a dissatisfied soul.. K V Ramana [email protected]
PS: horrible!!! when I want to register complaint through the option of complaints, a message is thrown saying pl enter valid comments.. nice way of avoiding complaints.. hugh... sick..************************************************************************ ideacellular.com E-Mail Domain is now idea.adityabirla.com E-Mail Domain
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