Dear Sir,
I have requested so many times to Customer care # 198 and getting assurance/confirmation from them and after that Amount Rs.16/- dedeuct from Every week from my balance.
I am sending you herewith the following details for which Amount of Rs.16/- deducted from my balance amount after getting confirmation from Idea Cellular:
1) SMS Received from IG-Idea: 25.05.2011 at 21:10 Message contain "Your sms pack RC-16 will get auto-renewed tomorrow. Enjoy the uninterrupted SMS benifits with Idea".
I have called to 198: on 25.05.2011 at 21.25 for De-activation and assurance given me that your request we have received and your pack will not get auto-renew and de-active at 05 PM Hrs on 26.05.11.
2) SMS Received from IDEA Care: 26.05.2011 at 03:18 Message contain "Dear Customer, Your request for pack act could not be resolved. Kindly contact customer care. SR 1-15710056483".
I have called to 198: on 26.05.2011 at 04.00 for De-activation and assurance given me from Mr. ASIKHUSEN that i have De-activated your SMS scheme and your amount will not deducted from your account.
3) SMS Received from IG-Idea: 26.05.2011 at 07:00 Message contain "Your sms pack RC-16 will get auto-renewed tomorrow. Enjoy the uninterrupted SMS benifits with Idea".
I have called to 198: on 26.05.2011 at 07.45 PM for De-activation and assurance given me that your request we have received and your pack will not get auto-renew and your amount will not deducted from your account and at that time my balance was Rs.63.55/-.
4) SMS Received from IDEA Care: 26.05.2011 at 07:50 PM Message contain Dear Customer, Your request for pack deactivation has been processed successfully 05/27 4:48:00 PM. SR 1-15726321638 Thank you".
After that today morning I have checked my account balance & it was showing Rs.62.43/- and at 12:30 Today balance showing Rs.46.43/-.
Also informing you that now I feel Idea Cellular like headache...
Hence, kindly look into and do the needful.
Thanks and Regards,
Naik Ankur M.
91 99 98 70 27 53
0 comments