This is not the first time i'm fed up with this operator, 5 months ago Idea deducted Rs.150 from my account, after i begged them them for atleast 20 times, they refunded my money. Now again they have deducted Rs.147 from 3 months (49 Rs each month), they are saying, the reason for deduction is My Gprs "SIMPLY ENJOY" pack, which i had deactivated 3 months ago. I have that message in my sent items, also i got a reply by Idea about the deactivation subscription, i sent that message UNREG SE to 55055 some 4 to 5 times, but still money has been reducing from my account every month. I have called 198 and Customer care 10 times, every they say is deactivate your pack, which i have already done 5 times. The company's slogan is "AN IDEA CAN CHANGE YOUR LIFE", but in my case its"IDEA IS RUINING MY LIFE", i cant change the sim card as i am using it from past 5 years and i dont prefer MNP. I want the company to act immediately and refund me my amount.
Latest: Customer care guys asked me to send the deactivation message once again today, but the message status appears as "sms sending failed"!
I'm helpless n I hope U will take action against these Irregularities...
From,
Karthik BS, Hassan, Karnataka, My mobile number is " 919844974288"
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