Deduction of Rs 5/-per day without my consent
dear sir,
1. I have already initiated a complaint against my idea cellular customer care and services vide Idea SR No1-18800368020, 1-18825359059 & 1-18826234218.
2. To futher add to the complaints i would like to fwd in breif the incidences which took place.
3. On 09 Oct 11 I realised that idea cellular is deducting Rs 5/-per day from my prepaid connection in the name of some downloading of hungama.com content whereas i never used any internet/Gprs service of idea.. So immediately i contacted their customer care no 198.any reasons.
4. When i requested that my calls to be transfered to the senior executives Mr Sujito, Mr gyan and Mr Alakh. But the conversation was fruitless. Then to add to my sorrows idea tried to deactivate my downloading of hungama.com content. Also they informed me that i have deactivated package for which idea is deducting daily Rs.5 from my account. This too was without my concern and knowledge. Though all of there executive promised to refund the amount which is deducted but so far no repayment is made and services activated is not stopped also. When I asked to view my Downloading timing for Sep & Oct 11, i was refused to get my asked details.
6. Here idea is fighting for more freq band without caring for the problems of present customers. Why these people may be grandted such prevailages when they have forgotten their basic customers.
Pankaj.
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