We are having a postpaid mobile connection from Idea cellular and the mobile No is 9977980888. The scheme opted for is "Combo 249" which offers 400 minutes of free call and 400 sms free in a month in addition to 512 MB GPRS. In the month of Feb I received sms from Idea cellular on various occasion stating that I have crossed my permissible limit of credit because of which I was asked to make payment to avail uninterrupted services. The details are as under:-
1. On 15 Feb an SMS was received stating that I have touched 70% of my credit limit, requesting me to clear the billed and unbilled amount of Rs1687.42 to avail uninterrupted services. Based on the above message an amount of Rs 1000/ was paid by me.
2. Then again on 16 Feb similar message was received and even the services were discontinued by the service provider. To continue with the services an amount of Rs was paid by me on 16 Feb itself and the services renewed after almost 2 hours.
3.On 18 Feb again an SMS was received from Idea stating that I have touched 70% of my credit limit and requesting me to clear my billed and unbilled amount of Rs1425.76 to avail uninterrupted services. As I was sure that I have not many calls I did not make any payment.
4. An SMS was received on 20 Feb again stating that I have touched 70% of my credit limit and requesting me to clear my billed and unbilled amount of Rs1447.32 to avail uninterrupted services. Again as I was sure that I have not many calls I did not make any payment.
5. SMS was received on 21 Feb again stating that I have touched 70% of my credit limit and requesting me to clear my billed and unbilled amount of Rs1450.62 to avail uninterrupted services. Again as I was sure that I have not many calls I did not make any payment.
6. On 22 Feb an SMS was received from Idea stating that "Dear Customer, we have yet not received the payment hence your services are suspended except Idea local calls. Please pay your billed and unbilled amount of Rs1946.76." Even though I was sure that i have not many calls, to get the services activated again an amount of Rs 1500/ was paid by me.
On receiving the monthly bill for the period from 25-Jan to 24-Feb I was shocked to see that my actual bill was only ₹ 490.95 and excess amount of ₹ 4347.24 was shown as credit against me. On approaching the customer care executive they were not able to give a satisfactory answer and on asking to refund the amount he blatantly refused to do so.
I need a justice for this as i was mentally harassed for almost 10 days. Me being in the Army is likely to get posted out in the next 2 to 3 months and the balance amount will last for almost 12 months with my average usage.
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