I am a customer of IDEA Cellular Prepaid service since 12 years and recently I was told that my mobile number is disconnected for not using the service for a period of 45 days which is false as I have received an SMS on 26th June on same mobile number.
Also I was never informed that there is rule of this kind such as "If not used the service for 45 days then SIM will be deactivated". IDEA has not informed me that my SIM would be deactivated in so many days or updated me that such rule is in effective, not sure since when it is in effective.
Also I had few hundreds of rupees as balance on my prepaid number and as the SIM is disconnected that balance is lost.
If I can make a simple math: If there are 1, 00, 000 customers who falls under my situation with 100 INR as balance IDEA is keeping 1 Crore INR and that amount is not given back to customers from IDEA. This would be a big scam by IDEA.
Approached IDEA Customer Care (Srikanth and Shravan Supervisors) and they say that they cannot do anything about this kind of cases and when I said I would approach media they said ok, which means they care nothing for the customers and they don’t afraid of any body.
Please publish this article or take some kind of action. Cases of mine are so many in the net and you can publish the names and contact numbers of mine.
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