Dear sir/Madam
I have been using idea service from past 7-8 years and had not faced problem, but since last 4-5 months, I have shifted from pre-paid services to post-paid services and have been using internet under these service. I was informed that I would be provided 512 mb free under my 249 combo plan for postpaid. But for the bill of january, I was charged an amount of 2613.05 rs. Just for the sake of using my free internet of 467.896 mb, and the nodal officer states that I have used 3g services and for that reason I have been charged this amount.
There is no mention of my 2g usage under my bill and the only thing that is mentioned is gprs usage 467.896 mb and the charge of rs. 2613.05, where is my free usage.
I would like to get a brief clarification on this matter as soon as possible.
I am ready to pay my bill amount excluding the gprs usage charges.
I am using these type of services since september and have never been charged for internet usage till 512 mb and why this time I was been charged the amount.
When I called and complained regarding these wrong charges the nodal officer stated that these were the 3g data usage charges, where as, I was informed by the nodal office before I activated my 3g services that first of all 512 mb that I have for free would be utilized and there after I would be charged extra if my usage exceeded. But in my bill of 8th january till 8th feb there is nothing mentioned differently regarding my 2g usage and 3g usage and have not been provided with any free gprs usage.
I was even receiving sms that your internet pack usage is 457 mb till this date and time, so there is no question that I should be charged these gprs usage amount.
These shows clearly how idea cellular is cheating upon the customers and dumping wrong charges on to the customers.
I am using these service from last 5 months and have never
been asked to pay the amount of 3g usage since I had 512 mb free and why this time I have been asked to pay these amount, moreover I have not been provided with the free gprs usage of 512 mb.
I would like to receive the solution to these problem in bloody written and would like idea to compensate and apologize for this kind of mistake.
Regards,
priyal mehta
9904472409
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