» Telecommunications » Review / complaint: Idea cellular limited - Causing me interruption in providing | News #301986

Idea cellular limited
Causing me interruption in providing

Sir, i have purchased a prepaid mobile connection from idea cellular services. i even provided the proof of documents at the time of purchasing. Due to orders given by trai, on dec 28 i have

submitted once again the proof of documents at nearest idea service center and they did not give me any reference id and told that i can continue using the service uninterruptedly.

But suddenly in jun they barred the services on this no through which i cant able to make out going calls and cant receive incoming calls. i had to ask the friends help to make contact to the

customer care people . i have made around nearly 30 calls and 15 sms to them. every time when i call them they used to tell me that it will be resolved with in 24hrs. And the problem was not solved

for 7 days. and on 8th day i went back to the idea customer care center and they then gave me a reference id:987509 and they told that they forgot to give me on the date of submission of the

documents. after when i receive the number i have once again make call to them and after making a lot of requests they resolved this problem finally after 14 days... and after resolving this problem they

reverified the details of me and promise me that this will not be repeated once again in future... during these days i have faced a severe problem... lost my job and faced the mental and psychological


And again they did the same mistake . on 8 mar they once again put this no in suspended list. and till now i have made 15 calls and requested them to resolve it. they are not responding to it...

and still it was not been rectified...

now i have finally decided to proceed legally...

Product caused inconveniences; the prepaid service was

barred for 12 days inspite of submitting the proof of documents

with in time..

and now again they caused the same problem once again due

to which i had to loss business and also faced mental pressure

and tension and suffered from health problems...

i have made around 15 calls and 15 sms to the concerned


and i even sent a mail to them also...

i want the company to Pay compensation for damages / inconveniences caused by the


Company: Idea cellular limited

Country: India   State: Andhra Pradesh   City: Hyderabad

Category: Telecommunications


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