I received a telephone call from idea for new connection after submitting a request for new connection on idea cellular website. They promised me to provide a number of my choice which was 9911448854. After that an executive (name: rajpal) came to me, I gave him rs. 250/- Cash and he gave me a sim (sim no. 89910485121003004423, later I came to know that the sim was for number portability not for the new connection.). After some days I got a call from idea people and they told me that the number I had chosen is not available, so I can choose another number but I denied to choose any other number and asked them to return my money, so they disconnected the call without any confirmation. After some more days, a person came to me for verification and he told me that they will provide the same number to me. But after a week I got a letter from idea that some other number has been activated on a sim which was never delivered to me. So I called on customer care number 9891012345 and they told me that this type of complaint can not be registered at this number, so please call at 198. I DID the same but the same result, they didn't registered my complaint and when I force him to register it, he disconnected the call. So finally I complaint about it to the idea cellular head office at a-68, sector 64 noida (up) - 201301 and they told me that they will resolve the problem within 15 days but after 15 days I got the bill for that number which I never used. I again went to the head office and they told me that it will take some more days. After some more days I again visited the head office and they asked me to gave a written complaint about this and promised me to resolve this issue and to return my money with in 7 days. But today I got a call again from idea and they told me that they are unable to return my money back to me.
In between I tried to call the rajpal and he didn't pick my phone and also visited many my idea showrooms to lodge my complaint but they told me that it can be resolved only from noida head office.
I am totally frustrate from all of this. Please do the needful as soon as possible.
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