My name is Prateek Kapoor and my mobile no. is 9911222195.
even after having repeated discussions on ideas customer care no. 12345 my prblm still lies unsolved.
i activated my VAS services related to jobs by mistake on 8th october and immediately deactivated the same within next 24hrs.but my balance deducted showd me deductions starting frm 5th october which is at fault.
secondly today i.e., on 16th october i rechargd my cell with rs.50 via flexy recharge bt in the evening i gt to knw that m balance has been slashd down from rs.38 to rs.8 without any knwoledge.on clarifying the same via automated machine telling about the last 5 deductions, the chart ws like this-
1). rs.1 for jobs on mobile on 15.10.210
2). rs.30 for jobs on mobile on 16.10.2010
3). rs.1 for VAS on 12.10.2010
4). rs.1 for VAS on 14.10.2010
5). rs.5 for VAS on 10.10.2010
the points to be noted here are that why am i being charged whn i deactivated the same on 9th itself. VAS deactivation sr. no. ws 1-11033323648 wich i recvd sms on mobile.
and secondly my 30rs have been deducted today without any knowledge.called customer services but no help assured and had to give up around 6-7 calls just to reach the live person n all those calls were chargeable.i askd cc to for immediate help as i was at a place where i needed my balance the most but no help assured.askd them to arrange for a call back but no calls backs have been given.
plz look into the matter asap.coz idea being such a renowmned company which has won acclamations for being best in customer satisfaction is making me think over any further usage.i have been using the services rom last 6-7yrs now but this is the first time i am facing this grave situation.
hoping to hear from you soon.
Prateek Kapoor
9911222195
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