Dear Sir/Madam,
i want to inform u that i am using idea connection for more than 6 Months. In last 6 months few services (VAS) are activated on my mobile phone 9911475485 automatically, which even I m not aware of and there they deduct Five rupees per day when my account balance was about Rs 60. Then I deactivated the services every time and they confirmed the same for next 3 consecutive days.
Due to this i suffered very heavy losses due to lack of communication.
When i call to customer care, executive told me that this service was activated by me, but in really it is not like that. I was totally unaware about it.executive put me on too long hold to irritate. finally he disconnect the call. I do call again, .and same thing repeated by second executive. So please take a action again this. Idea Cellular Ltd company use to deduct money from people s account . and when asked about it, they directly blame customer for it, stating that these are activated by ourselves, knowingly. these companies sends IVR calls to customer. some of customer are aware about it while other don t.
Please take appropriate actions against the company, and help me to resolve my problem. In the process, I had to suffer monetary and personal losses. Every time i make a recharge my balance reaches zero very soon due to activation of VAS services which I have not requested for.
Kindly help and take this matter seriously. This problem must be faced not only by one but by many.
WHAT AN IDEA SIR... JI
Thanks & Regards,
Hunny Bhardwaj
Mb No: 9911475485
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