Idea Cellular (www.ideacellular.com)
Rs 101 Recharge - No amount received

I faced same issue. Recharged with Rs 101 online, and NO AMOUNT RECEIVED.

Today I called customer care (198). Both time I got response that 101 recharge is FRC call and I will not get benefit since I am old customer. When I asked to provide the escalation authority details, it was refused by Customer Care.

If there is any fault in IN software being used by IDEA, which is not able to identify the FRC call and behave accordingly (Either provide the balance or reject the non-FRC calls), why should customer is loosing money?

Please guide me how to file a case against IDEA PREPAID, since I am not going to take rest without getting my money back.

Nitin

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