I had purchased a Datacard last year (9911100146) from Idea Cellular – Delhi Region. Due to some personal reasons, I had to relocate to Dehradun (UP West region) 2 months back.
Since the time I have relocated here, I have not been able to use the Datacard in a proper manner due to signal problems.
In order to make a complaint, I tried reaching the Customer Care number, unfortunately, every time I tried connecting to the Cust Care, it landed me in Prepaid dept. and I was told to connect to the post paid team. Later I made a complaint to the Nodal Officer, for which I received a reference request and there afters nothing happened.
Then I had to make a complaint to the Appellate authority, and even after my 4 mails to both the regions (UP West & Delhi Circle), they have not bothered to send me a courtesy mail or an acknowledgement mail.
I was in the last week of March contacted by Mr. Dinesh and Mr. Mohit to resolve my problem, they reviewed the situation and informed me that there has to be a repeater to be installed in my residence and for which they would be in need of the approval. Since the day they have left, I am trying to trace them in futile.
I have been trying to reach the concerning Appellate Mr. Ashish Jain, but I am never connected to him. I am always made to talk to Ms. Meenakshi or Ms. Manu from the UP West Appellate Authority.
I request you to kindly look into this situation, as if it was a mobile number, I would have cancelled it. But with the Datacard, I have paid Rs. 2500 approxy and cannot see my money going in vain.
I am sending all the mail trails and enclosures of the complaint registered with Idea Cellular Authority.
Reference Number : 135859663
Please help.
Regards
Prateek Tewari
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