Dear Sir,
I am carrying one Idea mobile no i.e. 9088351361. Few days before one customer care executive called me and started describing about their new offers. I told him that I have in such a place where I can't here you properly. please call me after sometimes. After that I reached to my office and at the lunch time suddenly checked my balance and found Rs. 70/-(Rupees Sevety) has been deducted from my balance. I have called nmore than 10 times to Idea customer care service they told me after six hours it will be OK. Then I came back to my home and at night I have put a mail to there customer Service Desk. What they replied I am giving here under for your ready reference. You will find a date there. But till today I have not get back my 72/- rupees main balance. Please solve the matter. Waiting for your fastest action onthis matter.
Dear Mr. Basu,
We sincerely regret the inconvenience caused to you.
With regard to your mail below, we would like to inform you thatthe balance of Rs. 72/- has been deducted due to the charges of the ValueVoucher 45 and 27 which was activated with the enclosed benefit.
Kindly note, your concern regarding the balance deduction has been forwardedto the relevant department for further action. The Service request number hasbeen assigned for this correspondence is 1-13130053934 and will be resolved by 12thMarch’2011.
Mr. Basu, in response to your grievance related to our teammembers, we request you to accept our sincere apology for any inadvertentinconvenience caused. Further we would ensure that the matter be brought to thenotice of the concerned people to avoid recurrence of such incident in future. We would like to assure you that we care for our customers and constantly tryto cater according to their needs. The same has been communicated to you duringour subsequent telephonic conversation on 10th March’2011 at 13:56 Hrs.
We appreciate your patience and co-operation in this interim.
Meanwhile, for further assistance, please contact our 24*7 customercare helpline: -
For queries, please dial 12345 (chargeable @ 50p/180 sec) from your Idea mobile no or 9088012345 from non-idea number (chargeable).
For complaints or requests, please dial 198 (toll free) from Idea no.
Assuring you of our best services at all times.
Customer care:
Thanks & Regards,
Indrajit Roy
Customer Service Desk
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