Respected Authority,
I have Two connections with Idea Cellular limited {(Complaint related Mobile No. 9702001744- Renuka Ravindra Vaidya)} & 9702001644 of me. On 19th Feb by mistake one VAS (VALUE ADDED SERVICE) has activated naming UTV Audio Service. For that Rent has charged Rs 15/- from 19/02 to 06/03 and in addition to that ADVANCED RENTAL Rs. 15/- for Next billing cycle without intimation. When I saw the bill on 07/03 immediately contact on 12345 Customer care regarding such Advanced Rental. At that time the Customer Care Executive said that It is charge for next month if you now unsubscribed it will refunded i.e Credited in next month bill. Therefore I immediately on Next Day 08/03 unsubscribed as per their instruction. When today I saw the Bill there is no credit of Rs.15/-. When I make a call to them they said that It is not refundable and we can't help. So I want ask that is it right to CHARGE ADVANCED RENTAL WITHOUT INTIMATING TO CUSTOMER FOR THAT???
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