From last few months I am really surprised by customer care department & centre at Vashi Railway station.
After this mail I personally submitted documents at centre in Vashi railway station & recharged was done of Rs 400/-
But in end of January the card was suddenly disconnected. My dad is of age 80yrs he cannot roam for small reason here & there, I am always out of station.
But after reaching my home town I enquired about disconnection of card in care centre of Vashi, very very irritating answer was given to me number was disconnected due to non usage from last 3 months & solution to that is to buy another new idea sim card.
Than what happened to my balance & how come due to non usage it was disconnected which never happens in other sim services. Non usage was due to disconnection of services from our side.
Please let me know the correct reason & help me out in getting the same number.
Awaiting for your reply if I my getting back same number, otherwise I have to search for other proper way to put all my grievances of IDEA services
Regards
..nasir
From: nasir [mailto: [email protected]]
Sent: Tuesday, November 09 5:03 PM
To: '[email protected]'
Subject: verification of card no-9702826286
Dear Sir,
I, Shaikh Abdul Nasir, resident of navi Mumbai, B-2-9/13/Sector-16, Vashi Navi Mumbai. I am using idea card from last 2 yrs.
This week, I do not know what happened to your customer centre for my disconnection of number.
Verification is proper, than also I have to submit my documents again for what?
This means from last 2 yrs verification of my card was not done.
Now all of sudden even the verification is proper your dept. wants to disconnect my number.
How come so and on what basis?
I want to activate my no. as soon as possible as its stress to go to Kalina for only submission of documents.
Thanks & regards
..nasi
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