Reliance prepaid GSM mobile
Wrong billing

Hi

I am Rajiv Ranjan. I had taken new Reliance prepaid GSM connection (Mob No:9021444175) on 31st dec in pune. At that time retailer had activated first plan with recharge of worth 43 Rs, in which I got call @ 1 Rs per 3 Min. After that on my request retailer had activated another plan of worth 77 Rs, in which I got call @ 20p/min. After that I got message from reliance message server accordingly at 9:23:09 am for first request (1 rs/3min) and 9:25:09 am for second request (20p/min). First day charges deducted for the call was 20p/min for R2R std call, it was fine. But on 2nd of January I observed that they cut my charge @1Rs/3min. After that I make complain in customer care several time that I have such type of problem, each time they had been said that “I am unable to get your information from server, please call after some time”. After several trial one of the customer care personal succeed to access the information from server and he was saying that “my first request (1Rs/3Min) was proceed on 2nd jan by reliance server so it override my second request (20p/min), that’s why it so, so you will have to recharge again with 77 Rs for activating the plan 20p/min ”.And after clearing all the fact he was not ready to write and send the complain against Reliance.

Fact is I have got two message from reliance message server on 31st Dec that my first plan (1Rs/min) activated first (9:23:09 am) and second plan (20p/min) activated after the first plan that is (9:25:09 am). On other side retailer also not agree to accept any fault and said that, ”Contact Customer Care”. Other hand when I dial *367# it show plan 20p/min and deduct 1 Rs per 3 Min. Why it so I can’t understand.

Its only means that Reliance Message server sending message without process the request (Note message send on 31st Dec and proceed on 2nd Jan) or there is no connection between message broadcasting and process request. And these vender making fool and misguide to the customer.

Waiting for you’re faithfully reply.

Regards

Rajiv Ranjan

[email protected]

Mob No: 9021444175