I have an Airtel landline and broadband connection. Payment has been made on a regular, monthly basis by direct debit. Last month as usual my bank account has been debited. However, yesterday the telephone was cut and the reason given was 'non-payment of bill'. This is a ridiculous situation and makes me angry for the unnecessary inconvenience. Not only that, I had to pay the amount again before they agreed to reconnect my landline. What has happened to the money debited from my account and who is responsible for this mess?
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